Reflection 2: Every Customer Service-Related Challenge Has a Solution; the Bridge that Crosses You Over into Opportunities
In every law firm, challenges are inevitable, anxious clients, delays, difficult cases, and moments when expectations are not met. Yet, great service is not about avoiding these moments; it is about knowing how to cross over them/ working your way through them, and coming out on the other side better equipped to handle such disruptions. […]
Reflection 1: Mission Possible – The Mindset Behind Great Service
Reflection 1: Mission Possible – The Mindset Behind Great Service Each year, Customer Service Week reminds us to pause and reflect on how we serve. For 2025, the global theme “Mission Possible” captures something deeply relevant for law firms in Kenya, a mindset shift from seeing client problems as burdens to viewing them as missions […]
Africa Legal Awards 2025: Kenyan Law Firms and Lawyers Make Their Mark
Legal Awards season is upon us yet again, and we’re here to celebrate legal excellence and honor the learned friends using their legal skills to drive innovation and make positive change across the continent. To start us off, we take a peek into the Africa Legal Awards. The 12th Edition of the Africa Legal Awards, […]
Life Lessons Drawn from the Entrepreneurship Mindset (Part 2)
Life is a compilation of micro journeys woven from paths that criss-cross, diverge, or converge while moving in different or similar directions. It’s like a book with many chapters bearing flashbacks and flash forwards that form a consistent thread throughout the book. The diversity of the journey means some steps are light with joy, triumph, […]
Entrepreneurship as a Mindset: Lessons from Tim Dagori’s Journey in Law, Tech, and Business: Part 1
The 21st of August is World Entrepreneurship Day, a day set apart for founders, innovators, entrepreneurs, and changemakers to reflect on progress and growth. The observance also presents a unique opportunity for individuals and entities within the entrepreneurial ecosystem to participate in storytelling, foster recognition, connect, and inspire. Legal entrepreneurship is one of our four […]
Reflections From the 2nd Edition of the LawDown Africa’s Career Fair: A Call to Streamline Disability in the Legal Profession
“At the core of our conversation today is a simple, yet powerful idea: That the legal profession must not just speak of justice, it must embody it, because justice that excludes isn’t justice at all.” — Sandra Ochola’s profound statement marked the beginning of this year’s plenary panel at the 2nd edition of The LawDown […]
Fighting for Dignity and Change: One Lawyer’s Quest to Challenge the Stigma Against Mental Health Diagnoses
June is Global Men’s Mental Health Awareness Month—a time dedicated to highlighting the unique mental health challenges faced by men and boys. According to a joint article by Population Services Kenya (PS Kenya) and the Ministry of Health (MoH), men in Kenya have a significantly higher suicide rate than women. The article attributes this to […]
Overcoming Stigma: A Lawyer’s Journey Battling Bipolar 1 Mood Disorder: Ft Samuel Okeyo
Global statistics show that mental health issues are prevalent within the legal profession, yet the stigma around such matters causes many lawyers to suffer in silence, and in extreme cases, even commit suicide. However, Samuel Ochieng Okeyo is among the handful of lawyers brave enough to talk about his battle with mental health. While his […]
#SheDidThat! Women Lawyers Empowering the Community: Featuring Martha Wambui
“Why did you choose to become a lawyer?” The answer to this question is as personal and diverse as there are lawyers in the legal space. However, the answer to this question more often than not boils down to a blend of three elemental factors: Purpose, passion, and a deep sense of justice. The three […]
Unpacking Data Protection and Data Privacy as a Practice Area: An Overview Ft. Nelson Okeyo
Data protection is emerging as one of the spaces to watch in Kenya’s legal arena. For starters, the Kenya Data Protection Act, a statute that gives effect to the constitutional right to privacy, only came into effect in November 2019. Also, interesting developments like the WorldCoin case, filed by the ICJ (International Commission of Jurists) […]
